FAQs

SALES + PROMOTIONS

Does Drebest have any sales events?

Yes! We typically have two sales per year – one around Memorial Day and one around Black Friday / Cyber Monday. Please note, we do not offer price adjustments to purchases made prior to or after sales events.

We do not “double discount.” This means that bundled items will be discounted from their full value, not the usual discounted bundle price.

Trade customers are not able to use their discount in addition to the sale discount.

Does Drebest offer coupons, rebates or promotions?

At this time we do not offer discount codes. We are a direct-to-consumer brand, cutting out licensing and distribution fees to make our premium quality home essentials as accessibly priced as possible. We will not honor codes found on third-party discount, coupon or promotion websites.

ORDERS

What methods of payment do you accept?

We accept all major credit cards as well as Paypal. Please note, we can only accept one form of payment per order, with the exception of Gift Cards. We only accept Gift Cards issued by Drebest.

Will I be charged sales tax?

Sales tax will apply for orders shipped to Alabama, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Canada (importer of record). Please note: Sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount

Why am I charged before my order has shipped?

Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience

What's the status of my order?

To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.
What if I need to modify the contents of my order?
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed. We also cannot remove items from an existing order. Instead, please return any unwanted items once you receive your order.
How do I cancel my order?
Contact Our Customer Support Team within 30 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 9:00am – 5:00pm PST. We cannot cancel orders for you on Saturday or Sunday. If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

SHIPPING

Where does Drebest ship?
We ship to the following: all 50 States (including Alaska and Hawaii), American Samoa, Guam, Puerto Rico, the US Virgin Islands, military bases/APO/DPO/FPO addresses, Australia, Canada, Germany, New Zealand, Sweden, Switzerland and the United Kingdom.
How much does shipping cost?
We provide free domestic ground shipping. This includes all 50 States (including Alaska and Hawaii) as well as military bases/APO/DPO/FPO. Overnight and express domestic shipping is calculated by UPS. Ground shipping to American Samoa, Guam, Puerto Rico and the US Virgin Islands is calculated by USPS. We calculate the cost of shipping, taxes and duties upfront for international orders so that you don't have any additional fees when your order arrives. Please note, duties and other international shipping charges are non-refundable. 
When will I get my order?
Order must be received before 9:00am PST (on a business day) to ship the same day it is placed. We may split your order into multiple shipments. If this occurs, you’ll be notified and receive a tracking number for each shipment.
Location Estimated Shipping Time
United States 7-10 business days
Europe 15-25 business days
Australia, New Zealand 15-25 business days
Mexico, Central America, South America 20-30 business days
Middle East (UAE, Saudi Arabia) 20-30 business days

What if I need to change my shipping address?

Contact Our Customer Support Team within 30 minutes of placing your order during normal business hours Monday – Friday, 8:00am – 5:00pm PST.

RETURN & EXCHANGE

Contact Our Customer Support Team within 30 minutes of placing your order during normal business hours Monday – Friday, 8:00am – 5:00pm PST.Please check more information in Return & Refund Policy

BEDDING

Where are your Bedding products made?

Our bedding is manufactured in a family-owned factory, located in Hai Phong City, in the north of Vietnam. Our percale and cotton are made of the finest long-staple Korean cotton. Made in Vietnam, our basics are available with all natural Korean white down or hypoallergenic down alternative filling.

Do you offer organic products?

Our products are not certified organic because the organic label does not ensure that an item is non-toxic. Items made of fibers grown organically – but then processed with toxic chemicals – may still carry the organic certification label. 

What is the thread count of your Bedding?

We still hold the viewpoint on assessing the quality of a bedding set based on the density of the fabric. However, this does not mean that the higher the yarn density, the better the quality. Fabric surfaces with a fiber density of more than 500-600 thread count are often woven too tightly, which results in the ventilation reduction on the fabric surface. And this sometimes makes us feel the fabric is heavier and more hard-wearing. Therefore, we choose the material Percale with a density of 450 fibers, Normal Cotton with a density of 200 fibers. It gives ventilation, has high absorbency and is always smooth to the touch.

How should I care for my bedding?

Visit our Care Page for information on how to care for your Drebest bedding items.

How deep are your fitted sheets?

Our fitted sheets are designed to fit mattresses up to 16" deep. For more information, please check Size Chart